Remote Access
Service unattended computers
Manage remote computers, POS, and other devices, faster.
Service unattended servers, computers, desktops, networks, and POS across the company in real time. It’s easy with WebEx Remote Access. Your helpdesk team can accurately troubleshoot, resolve issues, and run patch updates from a centralized dashboard. No need to travel to sites. WebEx Remote Access gives reps the functionality they need right from their browsers. Read how the three-member Bozeman Deaconess Hospital IT team manages and supports the entire hospital network located across multiple sites.
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See how you can improve remote support effectiveness.
Enable your IT support team to service multiple remote systems through most firewalls. Perform remote service and maintenance tasks without employee presence. Deploy regular updates and security patches anywhere, any time. Keep your company systems up-to-date with rapid changes in technology, software licensing, and regulatory issues. Extend team productivity by integrating WebEx System Management asset management and software distribution tools.
Contact our sales team to get a free trial of Remote Access for your helpdesk technicians.
Improve company satisfaction.
Manage hardware and software proactively and reduce scheduled maintenance delays. Access systems securely from any web browser, anywhere—even through most firewalls. Employees don’t need to be present. Keep systems up and running with tools that include file transfer and application control.
Access remote systems securely.
Take advantage of multiple levels of security and granular access controls. Ensure access only by authorized personnel. WebEx never stores your Information on our servers and 128-bit SSL and AES encryption guarantees your support and maintenance calls are private and secure. Log and record remote access sessions—use network-based recording for compliance and security purposes.
Optimize your resources.
Troubleshoot and maintain remote computers from anywhere. See savings instantly by cutting travel expenses for your technicians. Implement remote access networks without investing in expensive hardware and software. Push patch updates, respond to and fix problems in less time.
Reduce downtime—deliver premium 24x7 support.
Ensure minimum downtime of computers and networks vital to company operations. Bring the hotspots to the technicians with anywhere, any time access to remote mission critical systems. Transfer files and reboot as needed to rapidly resolve problems.
View screenshots and features.
Gain unsurpassed reliability and multiple layers of security.
Remote Access is delivered over the Cisco-powered Media Tone™ Network, a private global network that offers better than 99.99% reliability as well as robust security. Protect your systems with IP address blocking, computer-specific access codes, phone authentication, and user account access rights. Black out the local machine’s screen and disable keyboard and mouse for added privacy while your technical support rep is working remotely.
Handle multiple systems with a scalable, centralized administration.
Manage your entire network effortlessly from a centralized dashboard. Customize your company’s dashboard by function or location.
Customize access permission.
Assign user access to individual computers or groups of computers. Set passwords at the site level, group level, and/or individual computer level. Automatically expire passwords after a pre-defined time and set strict criteria to retrieve passwords.
Initiate key functions needed to finish the job.
Start remote reboots, file transfers, and system upgrades even when no one is present. Invite a subject matter expert to assist wtih complex issues, and share the same view of the desktop.
Start now without new hardware.
Access any system in your network using a small agent that can be deployed easily on remote machines.
Access Remote Access resources and case studies.
Case Studies
Bozeman Deaconess Hospital
"If a machine isn’t working, especially during a critical procedure, you
have to get in there quickly and fix it quickly. WebEx has really done
the job for me, not to mention for our patients. It’s been a lifesaver.”
—Mark Solyst, Network Administrator
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Meet and exceed SLA with a secure, scalable solution. Start today.
Get WebEx Remote Access on demand over the web on a subscription basis. It’s easy to get started. There’s no need to invest in or install any new hardware or software on your network. For a predictable monthly fee, your support reps can use Remote Access any time, from any web browser, anywhere in the world—to support unattended systems instantly, securely.
Contact sales for a quote. Tell us about your organization’s needs to receive a quote. Or if you’re ready to get started, you can buy online now.
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